Eclipse AI

Category: Blog

Read our latest blog posts

Mastering Omnichannel Customer Engagement: A Comprehensive Guide

The term "omnichannel" refers to providing a seamless and integrated experience across various channels, ensuring a cohesive...

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A Quick Guide to Customer Retention Rate

A good CRR varies by industry but generally reflects a company's ability to keep customers over time....

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Crafting Customer Experience Transformation Framework

In the fast-evolving landscape of business, the quest for superior customer experiences has become paramount. A robust...

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Unveiling the Customer Experience Transformation Challenge

In the realm of contemporary business, the pursuit of customer-centric strategies is no longer a choice but...

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Customer Lifetime Value Calculator: The Ultimate Guide

Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from...

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What is CES? And how to calculate Customer Effort Score?​

The Customer Effort Score (CES) evaluates how easy it is for customers to interact with a service...

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What is Customer Satisfaction Score (CSAT)? And how to measure CSAT?

CSAT, or Customer Satisfaction Score, measures how satisfied customers are with a product, service, or experience, based...

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Importance of Voice of Customer Tools to Improve Customer Retention

Voice Customer Tools stand out as a powerful force, redefining the way companies engage with and retain...

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10 Reasons Why AI Tools Are Essential for Customer Success

In the era of data-driven decision-making, businesses are increasingly recognizing the pivotal role of customer data consolidation...

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How AI Can Improve Customer Retention

In the era of data-driven decision-making, businesses are increasingly recognizing the pivotal role of customer data consolidation...

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