Speech Analytics

Eclipse AI’s speech analytics converts speech to text, analyses sentiment, and extracts AI-powered insights to drive call center KPIs. Cut down on manual effort, and focus on what matters most—your customers.

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1. Upload or Integrate Customer Audio & Video Calls

Relying on guesswork risks missing what truly matters to your customers. Building lasting relationships and driving growth becomes an uphill battle without a clear understanding of their needs and desires.

2. Analyse results and spot trends using our customisable dashboards

Analyse audio/video call transcripts and associated sentiment, and sentiment trends
Real-time AI-generated call summaries
Analyse aggregate sentiment and sentiment trends
Identify critical phrases & topics as well as the trends and the sentiment associated with those phrases
Analyse call sentiment by agent or by client as well as trends overtime

3. Translate conversations into actionable outcomes

AI-Powered Insights: Get tailored, actionable insights from your call data
Actionable Sub-Tasks: Each insight comes with AI-generated sub-tasks to guide your execution.
Kanban Board Integration: Easily assign tasks, set priorities, and track progress with built-in email alerts.
Seamless Integration: Connect insights with your workflow tools via our REST API for smooth operations.
Real-Time Alerts: Stay informed with instant email alerts on trends, red flags, or urgent issues.