Stop guessing, start listening! Gain deep insights into your customers’ thoughts and uncover opportunities to enhance their happiness — ensuring they remain loyal for the long haul.
Guesswork simply doesn’t cut it. Understanding your customers’ needs and desires is the key to building lasting relationships and fueling business growth.
Our customer feedback platform empowers you to:
✅ Analyse survey results across key customer touchpoints
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses
✅ AI-Driven Insights: Get clear, actionable insights tailored to your customer data, improving retention and revenue.
✅ Task Execution Support: Each insight comes with sub-tasks to help you execute efficiently.
✅ Kanban Board Management: Assign tasks, set priorities, and track progress with ease using our integrated Kanban Board.
✅ Seamless Integration: Connect insights with your Workflow Management tools via our REST API.
✅ Real-Time Alerts: Stay informed with instant email alerts on trends, red flags, and critical updates.
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
