Our voc data is all over the place, we have zendesk, we have CSAT in SurveyMonkey, we have different social media channels, and on top of that there are all those review websites. There are so many different sources of VoC and with the limited resources we have, it is very difficult and very manual for us to collate everything together. By collating and analysing our VoC data, Eclipse AI helps us automate all of that and makes our life easier.
Chief Experience Officer
Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.
Franchise Administrator
Monitoring customer interactions from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.
Subscribe to our fortnightly newsletter where we bring you the latest strategies for leveraging AI to boost customer retention and revenue
Turn siloed customer interactions into retention and revenue intelligence
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.