Speech Analytics
Eclipse AI’s speech analytics converts speech to text, analyses sentiment, and extracts AI-powered insights to drive call center KPIs. Cut down on manual effort, and focus on what matters most—your customers.
- Capture every word with accurate transcriptions
- Analyze call sentiment instantly
- Real-time AI-generated call summaries
- Actionable insights that drive process efficiencies
1. Upload or Integrate Customer Audio & Video Calls
Relying on guesswork risks missing what truly matters to your customers. Building lasting relationships and driving growth becomes an uphill battle without a clear understanding of their needs and desires.
- Upload your customer calls (audio/video) in bulk
- Use our REST API to setup a live feed of data from your Call system into Eclipse AI
- Add custom tags to help aggregate and disaggregate the data
2. Analyse results and spot trends using our customisable dashboards
- Analyse audio/video call transcripts and associated sentiment, and sentiment trends
- Real-time AI-generated call summaries
- Analyse aggregate sentiment and sentiment trends
- Identify critical phrases & topics as well as the trends and the sentiment associated with those phrases
- Analyse call sentiment by agent or by client as well as trends overtime
3. Translate conversations into actionable outcomes
- AI-Powered Insights: Get tailored, actionable insights from your call data
- Actionable Sub-Tasks: Each insight comes with AI-generated sub-tasks to guide your execution.
- Kanban Board Integration: Easily assign tasks, set priorities, and track progress with built-in email alerts.
- Seamless Integration: Connect insights with your workflow tools via our REST API for smooth operations.
- Real-Time Alerts: Stay informed with instant email alerts on trends, red flags, or urgent issues.
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