Eclipse AI

Too many voices. Too little clarity.

Getting swamped with customer voices? Cut through the clutter, overcome paralysis by analysis, and boost customer retention and revenue

Unify customer voice and amplify insights

Spending endless hours analysing siloed customer interactions?

Turn customer interactions into retention and revenue driving intelligence with a few clicks

No credit card required Save hours of analysis Boost customer loyalty

Rated 'High Performer' by G2® for Proactive Customer Retention

Rated #1 for Ease of Use

Rated #1 for Quality of Support

Trusted by 2,000+ customer-centric brands

Turn siloed customer interactions into retention and revenue intelligence

Without Eclipse

Staying on top of customer interactions from multiple sources and extracting insights can be challenging

With Eclipse

Eclipse streamlines the analysis of omnichannel customer interactions with a few clicks

Results You Can Expect

Key metrics demonstrating our success

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Time saved in data analysis and reporting

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Reduction of customer support emails

0 %

Portfolio profitability

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Conversion rate from marketing activities

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NPS/CSAT Improvement in months

0 %

Drop in customer churn

Our customers say it best

We're a multi-location business that has 500+ branches. Each branch has its own customer review pages, calls, surveys, emails, and chats. Eclipse efficiently consolidates all that customer interactions into one clear view, enhancing our understanding of brand perception and satisfaction. Eclipse’s AI-insights have streamlined our voice of customer management, benefiting our Marketing, Training, and Operations teams.

Chief Executive Officer

Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.

Franchise Administrator

Monitoring customer interactions from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.

Chief Customer Officer

Increase Market Share and Profitabilty

Centralise customer interactions from different sources into a single platform for analysis, ensuring consistent customer experiences

Perform location-specific analysis of customer interactions, pinpoint local issues and customise services to match regional customer preferences

Receive real-time AI-generated actionable intelligence to drive customer retention and growth, and save endless hours of analysis

Eclipse takes care of the manual analysis so you can focus on the things that really matter

Easy integration

with 50+ tools

Plug in your voice-of-customer data with a few clicks

AI-Powered Voice-of-Customer Analytics

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Eclipse AI rated #1 in Proactive Customer Retention for SMEs by G2®