Eclipse AI rated #1 in Proactive Customer Retention for SMEs by G2®
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Unify customer voice and amplify insights

Spending endless hours analysing siloed customer interactions?

Turn customer interactions into retention and revenue driving intelligence with a few clicks

✔ No credit card required ✔ Save hours of analysis ✔ Boost customer loyalty

Rated 'High Performer' by G2® for Proactive Customer Retention


Rated #1 for Ease of Use


Rated #1 for Quality of Support

Trusted by 2,000+ customer-centric brands

Turn siloed customer interactions into retention and revenue intelligence

Without Eclipse

Staying on top of customer interactions from multiple sources and extracting insights can be challenging

With Eclipse

Eclipse streamlines the analysis of omnichannel customer interactions with a few clicks

Key metrics demonstrating our success

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Time saved in data analysis and reporting

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Reduction of customer support emails

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Portfolio profitability

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Conversion rate from marketing activities

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CSAT Improvement in months

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Drop in customer churn

Our customers say it best

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Our voc data is all over the place, we have zendesk, we have CSAT in SurveyMonkey, we have different social media channels, and on top of that there are all those review websites. There are so many different sources of VoC and with the limited resources we have, it is very difficult and very manual for us to collate everything together. By collating and analysing our VoC data, Eclipse AI helps us automate all of that and makes our life easier.

Chief Experience Officer
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Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.
Franchise Administrator
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Monitoring customer interactions from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.
Chief Customer Officer

Increase Market Share and Profitabilty

Centralise customer interactions from different sources into a single platform for analysis, ensuring consistent customer experiences


Perform location-specific analysis of customer interactions, pinpoint local issues and customise services to match regional customer preferences

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Receive real-time AI-generated actionable intelligence to drive customer retention and growth, and save endless hours of analysis

Eclipse takes care of the manual analysis so you can focus on the things that really matter

Easy integration

with 50+ tools

Plug in your voice-of-customer data with a few clicks

AI-Powered Voice-of-Customer Analytics

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Transform your Voice-of-Customer data into insights with a couple of clicks

Start for free now!