Juggling customer feedback across multiple platforms is time-consuming and inefficient. Unify feedback and derive meaningful, actionable insights.
Our platform captures the widest range of feedback signals, giving you a complete view of your customer
The lack of real-time feedback from various voice of customer channels means you’re only seeing a fraction of the picture, leaving your organization vulnerable to unmet expectations and unsatisfied customers.
With Eclipse AI, capture every pulse along the customer journey in real time. Eclipse AI enables you to gather experience signals from every channel—direct and indirect feedback, social reviews, and conversations.
Act with confidence, knowing you have a complete and up-to-date understanding of your customers.
Capture the voice of customers and employees with our versatile survey tool. Embed surveys seamlessly in emails and websites to increase response rates and gather valuable insights. Utilize a wide range of question types, including CSAT, CES, NPS, and 13 others, to cover all your feedback needs.
Ensure data security with tokenized, public, and password-protected surveys. Easily upload and manage existing surveys to streamline your feedback process.
Monitor customer feedback by tracking ratings and comments across 40+ social and review platforms, including Google, Facebook, and Trustpilot. Our built-in analytics highlight customer concerns, sentiment, and recommendations, enabling you to respond swiftly and effectively.
Capture and analyze the essence of every conversation. The Conversation feature allows easy upload of audio or video calls, providing accurate transcriptions, comprehensive summaries, sentiment analysis, and actionable insights. Transform call data into clear and actionable strategies.
It consolidates all our Google Reviews and NPS survey results into one view to give us a clear overview of brand perception and satisfaction. It also uses AI to generate suggested actions for our team to follow up on.
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
Social Listening