Eclipse AI

Pricing & Plans

Start with a Professional plan free for 30 days · No credit card required

Monthly

Annually
Save 30%

Features

Forever Free

$0
/month billed annually

1 user included ⁱ

$ 35 for additional users

Basic

$39
/month billed annually

3 users included ⁱ

$ 25 for additional users

Professional

$99
/month billed annually

5 users included ⁱ

$ 20 for additional users

Features

Forever Free

$0
/month billed monthly

1 user included ⁱ

$ 35 for additional users

Basic

$55
/month billed monthly

3 users included ⁱ

$ 25 for additional users

Professional

$142
/month billed monthly

5 users included ⁱ

$ 20 for additional users

Unification and consolidation of data sources

A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.

Social and third-party review sites

Google, Facebook, Trustpilot, G2, etc.)

1 Connection

3 Connections

6 Connections

Create unlimited surveys

View the latest 49 responses

View the latest 500 responses

View unlimited responses

Audio & video call data

10 audio/video calls per month

50 audio/video calls per month

200 audio/video calls per month

Historical data

Upload one .csv file a month

Upload one .csv file a month

Upload unlimited .csv files

Customisable survey dashboard

✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side

Customisable review dashboard

✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics

Customisable call dashboard

✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics

Real-time AI-generated actionable insights 

Only from review connections

From all sources

Free-text sentiment analysis

Audi/video call transcript

AI-generated call/video summaries

Integrations

✔️ Share survey dashboard with users and non-users 

Limited

Limited

Full API Access

Survey data download

Unlimited Sharing

✔️ Share survey dashboard with users and non-users 

Integration with Zendesk

Kanban Board

Account per company

1

1

Unlimited

Priority support

Prices in USD and exclude any applicable taxes

Professional

Our most powerful AI-backed cx software for advanced analytics

$142/mo

30% off on annual plans

5 users included ⁱ

$ 20 for additional users

Basic

CX feedback and analytics software with limitation

$55/mo

3 user included ⁱ

$ 20 for additional users

Free Forever

CX feedback and analytics software with increased limitation

$0/mo

1 user included ⁱ

$ 20 for additional users

Features

Basic
$55/mo

Features

Free Forever $0/mo

Features

Professional Plan $142/mo

Unification and consolidation of data sources

A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.

Social and third-party review sites

Google, Facebook, Trustpilot, G2, etc.)

6 Connections

Create unlimited surveys

View unlimited responses

Audio & video call data

200 audio/video calls per month

Historical data

Upload unlimited .csv files

Customisable survey dashboard

✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side

Customisable review dashboard

✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics

Customisable call dashboard

✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics

Real-time AI-generated actionable insights 

From all sources

Free-text sentiment analysis

Audi/video call transcript

AI-generated call/video summaries

Integrations

Full API Access

Survey data download

Unlimited Sharing

✔️ Share survey dashboard with users and non-users 

Integration with Zendesk

Kanban Board

Account per company

Unlimited

Priority support

Unification and consolidation of data sources

A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.

Social and third-party review sites

Google, Facebook, Trustpilot, G2, etc.)

1 Connection

Create unlimited surveys

View the latest 49 responses

Audio & video call data

10 audio/video calls per month

Historical data

Upload one .csv file a month

Customisable survey dashboard

✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side

Customisable review dashboard

✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics
 

Customisable call dashboard

✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics

Real-time AI-generated actionable insights 

Free-text sentiment analysis

Audi/video call transcript

AI-generated call/video summaries

Integrations

Limited

Survey data download

Unlimited Sharing

✔️ Share survey dashboard with users and non-users 

Integration with Zendesk

Kanban Board

Account per company

1

Priority support

Unification and consolidation of data sources

A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.

Social and third-party review sites

Google, Facebook, Trustpilot, G2, etc.)

3 Connections

Create unlimited surveys

View the latest 500 responses

Audio & video call data

50 audio/video calls per month

Historical data

Upload one .csv file a month

Customisable survey dashboard

✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side

Customisable review dashboard

✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics

Customisable call dashboard

✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics

Real-time AI-generated actionable insights 

Only from review connections

Free-text sentiment analysis

Audi/video call transcript

AI-generated call/video summaries

Integrations

Limited

Survey data download

Unlimited Sharing

✔️ Share survey dashboard with users and non-users 

Integration with Zendesk

Kanban Board

Account per company

1

Priority support

Prices in USD and exclude any applicable taxes

Trusted by the world's most customer-centric brands

Book a personalised demo with our CX expert

Need a Customised Enterprise Package? 

Seamlessly collect all your customer feedback in one AI-powered customer feedback analytics platform.
Say goodbye to siloed data and manual work.

⚡ Collect customer feedback across all touchpoints
⚡ Unify customer feedback in one platform
⚡Get AI-powered insights to improve CX
⚡Hand-on consulting support to help you design, develop, and deliver results
0 %

Time saved in data analysis and reporting

0 %

Reduction of customer support emails

0 %

Portfolio profitability

0 %

Conversion rate from marketing activities

0 %

CSAT Improvement in months

0 %

Drop in customer churn

Frequently asked questions

Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial. This is free for 30 days. After which, you have the option to continue with the paid Professional plan or paid Basic plan or switch to the Free plan. 

Yes, you have the option to pay either on a monthly or on an annual basis. The annual payment is 30% less than the monthly payment option.

We accept all major credit cards. All listed prices are in USD.

We can setup 1-click integrations to suit your needs. Please get in touch with your requirements.

There is no onboarding fee. Onboarding takes a few clicks. When you start with Eclipse AI, you’ll also be partnered with a dedicated onboarding specialist who will create a detailed project plan and offer personalized, one-on-one support for your first 30 days. This ensures a smooth start and helps align your goals with our solutions.

Our Professional plan is free for 30 days. After which, you downgrade to the Free to Basic plan. For the first 30 days at least, we want to ensure you get the ‘full’ experience

Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Transform your Voice-of-Customer data into insights with a couple of clicks

Start for free now!