CX feedback and analytics software with limitation
$55/mo
3 user included ⁱ
$ 20 for additional users
Free Forever
CX feedback and analytics software with increased limitation
$0/mo
1 user included ⁱ
$ 20 for additional users
Features
Basic $55/mo
Features
Free Forever
$0/mo
Features
Professional Plan
$142/mo
Unification and consolidation of data sources
A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.
Social and third-party review sites
Google, Facebook, Trustpilot, G2, etc.)
6 Connections
Create unlimited surveys
View unlimited responses
Audio & video call data
200 audio/video calls per month
Historical data
Upload unlimited .csv files
Customisable survey dashboard
✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side
Customisable review dashboard
✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics
Customisable call dashboard
✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics
Real-time AI-generated actionable insights
From all sources
Free-text sentiment analysis
Audi/video call transcript
AI-generated call/video summaries
Integrations
Full API Access
Survey data download
Unlimited Sharing
✔️ Share survey dashboard with users and non-users
Integration with Zendesk
Kanban Board
Account per company
Unlimited
Priority support
Unification and consolidation of data sources
A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.
Social and third-party review sites
Google, Facebook, Trustpilot, G2, etc.)
1 Connection
Create unlimited surveys
View the latest 49 responses
Audio & video call data
10 audio/video calls per month
Historical data
Upload one .csv file a month
Customisable survey dashboard
✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side
Customisable review dashboard
✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics
Customisable call dashboard
✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics
Real-time AI-generated actionable insights
Free-text sentiment analysis
Audi/video call transcript
AI-generated call/video summaries
Integrations
Limited
Survey data download
Unlimited Sharing
✔️ Share survey dashboard with users and non-users
Integration with Zendesk
Kanban Board
Account per company
1
Priority support
Unification and consolidation of data sources
A data source integration connects and unifies feedback data from surveys, third-party review sites, audio/video calls, historical data, etc.
Social and third-party review sites
Google, Facebook, Trustpilot, G2, etc.)
3 Connections
Create unlimited surveys
View the latest 500 responses
Audio & video call data
50 audio/video calls per month
Historical data
Upload one .csv file a month
Customisable survey dashboard
✔️ Collect data with 13 different question types and skip logic
✔️ Split dashboard view to compare results side by side
Customisable review dashboard
✔️ Analyse your social and 3rd party reviews
✔️ Aggregate sentiment, and sentiment trends over time
✔️ Identify key phrases and topics
Customisable call dashboard
✔️ Audio/video call transcripts
✔️ AI-generated call summaries
✔️ Aggregate sentiment and sentiment trends
✔️ Key phrases and topics
Real-time AI-generated actionable insights
Only from review connections
Free-text sentiment analysis
Audi/video call transcript
AI-generated call/video summaries
Integrations
Limited
Survey data download
Unlimited Sharing
✔️ Share survey dashboard with users and non-users
Integration with Zendesk
Kanban Board
Account per company
1
Priority support
Prices in USD and exclude any applicable taxes
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Need a Customised Enterprise Package?
Seamlessly collect all your customer feedback in one AI-powered customer feedback analytics platform. Say goodbye to siloed data and manual work.
⚡ Collect customer feedback across all touchpoints
⚡ Unify customer feedback in one platform
⚡Get AI-powered insights to improve CX ⚡Hand-on consulting support to help you design, develop, and deliver results
Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial. This is free for 30 days. After which, you have the option to continue with the paid Professional plan or paid Basic plan or switch to the Free plan.
There is no onboarding fee. Onboarding takes a few clicks. When you start with Eclipse AI, you’ll also be partnered with a dedicated onboarding specialist who will create a detailed project plan and offer personalized, one-on-one support for your first 30 days. This ensures a smooth start and helps align your goals with our solutions.
Our Professional plan is free for 30 days. After which, you downgrade to the Free to Basic plan. For the first 30 days at least, we want to ensure you get the ‘full’ experience
Turn siloed customer interactions into retention and revenue intelligence
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.