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Turn customer interactions into retention and revenue driving insights

Start with Professional free for 30 days · No credit card required

Monthly billing

Annual billing

save 30%

Free

$0

Nothing per month
Billed never

1 user included
$35 for each additional user

Connect voice-of-customer

✓ Connect 1 review site
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload 10 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload 1 CSV data file a month
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from one source
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (the last 49 responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 1 user included ($35 for additional)

✓ 1 account per company
✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play
Customer Support

✓ 4-5 day resolution time
✅ Receive answers to your queries within 4-5 days

Basic

$39

Per Month
Billed Annually

3 users included
$25 for each additional user

Connect voice-of-customer

✓ Connect 3 review sites
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload 50 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload 10 CSV data files a month
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from 3 different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (the last 500 responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data
AI generated actionable insights

✓ Real-time insights from review sites
✅ Our generative AI analyses all review sites data (from different sources) and gives you specific and easy to follow actionable insights to improve your customer retention.
✅ The AI-generated insights are specific to your context and results and adapts to your feedback
✅ Each AI-generated actionable insight is supported by AI-generated sub-tasks to help you execute
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 3 users included ($25 for additional)

✓ 1 account per company
✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play
Customer Support

✓ 1-2 day resolution time
✅ Receive answers to your queries within 1-2 days.
Start here

Professional

$99

Per Month
Billed Annually

5 users included
$20 for each additional user

Free for 30 days
After 30 days, choose your plan (Free, Basic, or Professional)
Connect voice-of-customer

✓ Connect 6 review sites
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create/integrate unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload/integrate 200 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload unlimited CSV data (support tickets, emails)
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from 6 different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends over time
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (unlimited responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data

✓ Export survey responses
✅ Export survey responses in MS Excel format for further analysis
AI generated actionable insights

✓ Real-time insights from all sources
✅ Our generative AI analyses all your voice-of-customer data (from different sources) and gives you specific and easy to follow actionable insights to improve your customer retention.
✅ The AI-generated insights are specific to your context and results and adapts to your feedback
✅ Each AI-generated actionable insight is supported by AI-generated sub-tasks to help you execute

✓ Real-time trend alerts
✅ Receive real-time email alerts when something is trending up or down or there is a red flag that requires your immediate attention
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 5 users included ($20 for additional)

✓ 1 account per company
✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play

✓ Full API Access
Using our Public API:
 
✅  Integrate the actionable insights generated by Eclipse AI with your Workflow Management tools using
 
✅ Setup a live feed of call data from your Call system into Eclipse AI
 
✅ Setup a live feed of survey data from your CRM into Eclipse AI
 
✅ Setup a live feed of support ticket data from your Ticketing system into Eclipse AI

✓ Zendesk (support tickets, calls)

✅ 1-click integration with Zendesk support tickets and calls
Customer Support

✓ Priority support
✅ Receive answers to your queries within 3 hours 

Free

$0

Nothing per month
Billed never

1 user included
$35 for each additional user

Connect voice-of-customer

✓ Connect 1 review site
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload 10 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload 1 CSV data file a month
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from one source
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (the last 49 responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 1 user included ($35 for additional)

✓ 1 account per company
✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play
Customer Support

✓ 4-5 day resolution time
✅ Receive answers to your queries within 4-5 days

Basic

$55

Per Month
Billed Monthly

3 users included
$25 for each additional user

Connect voice-of-customer

✓ Connect 3 review sites
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload 50 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload 10 CSV data files a month
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from 3 different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (the last 500 responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data
AI generated actionable insights

✓ Real-time insights from review sites
✅ Our generative AI analyses all review sites data (from different sources) and gives you specific and easy to follow actionable insights to improve your customer retention.
✅ The AI-generated insights are specific to your context and results and adapts to your feedback
✅ Each AI-generated actionable insight is supported by AI-generated sub-tasks to help you execute
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 3 users included ($25 for additional)

✓ 1 account per company
✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play
Customer Support

✓ 1-2 day resolution time
✅ Receive answers to your queries within 1-2 days.
Start here

Professional

$142

Per Month
Billed Monthly

5 users included
$20 for each additional user

Free for 30 days
After 30 days, choose your plan (Free, Basic, or Professional)
Connect voice-of-customer

✓ Connect unlimited review sites
✅ Connect online reviews from Trustpilot, Google My Business, Facebook, G2, Capterra
✅ Connect app reviews from Play Store, App Store
✅ Connect your competitors' reviews from the above sites
✅ Add custom tags to help aggregate and disaggregate the data

✓ Create/integrate unlimited surveys
✅ Use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, NPS, CSAT, CES, etc.)
✅ Create single-page or multi-page surveys
✅ Share survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code

✓ Upload/integrate 200 audio/video calls per month
✅ Upload your customer calls (audio/video) in bulk or
✅ Add custom tags to help aggregate and disaggregate the data

✓ Upload unlimited CSV data (support tickets, emails)
✅ Use our guided importer to easily import CSV data including customer surveys, support tickets, emails, other structured data files
Analyse data

✓ Reviews dashboard
✅ Analyse your online reviews or app reviews from 6 different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics

✓ Surveys dashboard
✅ Analyse survey results (unlimited responses per survey) across key customer touch points
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses

✓ Calls dashboard
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiments associated with those phrases
✅ Identify key topics as well as the trends and the sentiments associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime

✓ CSV data dashboard
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare result
✅ Analyse sentiment and sentiment trends associated with free-text data

✓ Export survey responses
✅ Export survey responses in MS Excel format for further analysis
AI generated actionable insights

✓ Real-time insights from all sources
✅ Our generative AI analyses all your voice-of-customer data (from different sources) and gives you specific and easy to follow actionable insights to improve your customer retention.
✅ The AI-generated insights are specific to your context and results and adapts to your feedback
✅ Each AI-generated actionable insight is supported by AI-generated sub-tasks to help you execute

✓ Real-time trend alerts
✅ Receive real-time email alerts when something is trending up or down or there is a red flag that requires your immediate attention
Collaboration

✓ Kanban board
✅ Assign owners, send email alerts, set due-dates, priorities, and change the status (not started, in-progress, completed)

✓ 5 users included ($20 for additional)

✓ 1 account per company

✅ Each company has 1 main account but you can add multiple users
Integrations

✓ Online and App review sites

✅ 1-click integration with Trustpilot, Google My Business, Facebook, G2, Capterra, App Store, Google Play

✓ Full API Access
Using our Public API:
 
✅  Integrate the actionable insights generated by Eclipse AI with your Workflow Management tools using
 
✅ Setup a live feed of call data from your Call system into Eclipse AI
 
✅ Setup a live feed of survey data from your CRM into Eclipse AI
 
✅ Setup a live feed of support ticket data from your Ticketing system into Eclipse AI

✓ Zendesk (support tickets, calls)

✅ 1-click integration with Zendesk support tickets and calls
Customer Support

✓ Priority support
✅ Receive answers to your queries within 3 hours 

Enterprise

Your unique use case deserves pricing that fits your needs

Book Meeting

Custom Package

Design a custom package to suit your needs. Starts from $5K/year

Book Meeting

Services

Hand-on consulting support to help you design, develop and deliver results

Book Meeting
Prices in USD and exclude any applicable taxes

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Eclipse AI rated 'High Performer' by G2® for Proactive Customer Retention

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Rated #1 for Ease of Use

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Rated #1 for Quality of Support

Read Reviews on G2
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High Performer Eclipse AI

Save endless hours of analysis, boost retention and revenue

Eclipse turns omnichannel customer interactions into retention and revenue driving insights

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Frequently Asked Questions

Can I use Eclips for free?

Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial. This is free for 30 days. After which, you have the option to continue with the paid Professional plan or paid Basic plan or switch to the Free plan. 

Do you have monthly and yearly billing options?

Yes, you have the option to pay either on a monthly or on an annual basis. The annual payment is 30% less than the monthly payment option.

How can I pay?

We accept all major credit cards. All listed prices are in USD.

Can our company sign up for multiple accounts?

Each company is allowed one company account but you can add multiple users to that account.

Do you offer custom integrations?

We can setup 1-click integrations to suit your needs. Please get in touch with your requirements.

What support do you offer?

We offer call and email support. We’re here to help you succeed!

How much is the onboarding fee and how long does it take?

There is no onboarding fee. Onboarding takes a few clicks. 

I have some additional questions.

Please contact us. We’re here to help.

 

Why can’t I start with the Free or Basic plan?

Our Professional plan is free for 30 days. After which, you downgrade to the Free to Basic plan. For the first 30 days at least, we want to ensure you get the ‘full’ experience

Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Get started with Eclipse AI, it's free

Transform your Voice-of-Customer data into insights with a couple of clicks

Start for free now!