Save endless hours of analysis by turning omnichannel customer interactions into retention and revenue driving insights
Connect online reviews from Trustpilot, Google My Business, Facebook, G2 Connect app reviews from Play Store, App Store Connect your competitors’ reviews from the above sites Unlimited connections
✅ Upload your surveys in CSV format
✅ Or connect Eclipse AI with your favourite survey tools (i.e., Typeform, SurveyMonkey, Google Forms, etc.) for a live feed
✅ Or use our survey builder to build logic-based surveys
✅ All question types supported (multiple choice, multi-select, rating, number, rating, free-text, etc.)
✅ Share your survey via public or private URLs, QR code, or Embed survey in your website or web app using iframe code
✅ Upload your customer emails in CSV format or
✅ Use our REST API to setup a live feed of data from your CRM or Email tool into Eclipse AI
✅ Upload your customer calls (audio/video) in bulk or
✅ Use our REST API to setup a live feed of data from your Call system into Eclipse AI
✅ Add custom tags to help aggregate and disaggregate the data
✅ Upload your support tickets in CSV format or
✅ Use our REST API to setup a live feed of data from your Help Desk tool into Eclipse AI
✅ Analyse your online reviews or app reviews from different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiment associated with those phrases
✅ Identify key topics as well as the trends and the sentiment associated with those topics
✅ Analyse survey results across key customer touchpoints
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Compare NPS, CSAT, CES performance versus industry benchmarks
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text survey responses
✅ Customise the dashboard to suit your needs i.e., select the charts to display, chart types, order of charts, filter, and order of filters
✅ Filter and segment the data to drilldown and identify gaps and opportunities
✅ Analyse aggregate data or trends overtime
✅ Split dashboard view to compare results side by side
✅ Easily download the results into MS Excel to do your own analysis
✅ Analyse sentiment and sentiment trends associated with free-text data
✅ Analyse audio/video call transcripts and associated sentiment, and sentiment trends
✅ Analyse AI-generated call summaries
✅ Filter results by date, customer, agent, sentiment, plus other custom tags
✅ Analyse aggregate sentiment and sentiment trends
✅ Identify critical phrases as well as the trends and the sentiment associated with those phrases
✅ Identify key topics as well as the trends and the sentiment associated with those topics
✅ Analyse call sentiment by agent or by client as well as trends overtime
✅ Our generative AI analyses all your voice-of-customer data (from different sources and locations) and gives you specific and easy-to-follow actionable insights to improve retention and revenue
✅ The AI-generated insights are specific to your context and results and adapts to your feedback
✅ Each AI-generated actionable insight is supported by AI-generated sub-tasks to help you execute
✅ Kanban Board allows you to assign owners, send email alerts, set due dates, priorities, and change the status (not started, in-progress, completed)
✅ Integrate the actionable insights with your Workflow Management tools using our REST API AI-generated real-time alerts
✅ Receive real-time email alerts when something is trending up or down or there is a red flag that requires your immediate attention
Eclipse, your AI assistant unfies your voice-of-customer data from different channels and locations and provides you actionable insights to drive retention and revenue
Connect voice-of-customer data from different channels and locations with a few clicks
Analyse your VoC data and uncover key trends, topics, sentiments, and themes
Receive realtime actionable insights to improve CX across all locations and boost loyalty
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
✔Free forever ✔ No credit card needed ✔ Reduce Churn
