See How the World's Best Multi-Venue Brands

are Driving Customer-Centric Growth

See how customer-centric teams use Eclipse to unlock their
customer reality, drive retention, and improve their customer experience

Automotive

Improved Customer Satisfaction & positive online reviews with increased cross-selling and upselling

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Fitness Chain

Enhanced service quality & provided more consistent customer experience and higher customer retention

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Hospitality

Achieved consistent level of service quality, repeat bookings & higher levels of customer loyalty

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Eclipse AI rated 'High Performer' by G2® for Proactive Customer Retention

Rated #1 for Ease of Use

Rated #1 for Quality of Support

Our customers say it best

We're a multi-location business that has 500+ branches. Each branch has its own customer review pages, calls, surveys, emails, and chats. Eclipse efficiently consolidates all that VoC data into one clear view, enhancing our understanding of brand perception and satisfaction. Eclipse’s AI-insights have streamlined our voice of customer management, benefiting our Marketing, Training, and Operations teams.

Chief Executive Officer

Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.

Franchise Administrator

Monitoring voice of customer from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.

Chief Customer Officer

Trusted by teams at world's leading multi-location companies

f45 training

origin

traffic

hanson

Harbour Space

reall

medmix

loyal

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