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Social Listening

Negative reviews can harm your brand’s reputation and erode customer trust. Ignoring them only makes things worse. With Eclipse AI, easily connect all your reviews and instantly gain insights, sentiment analysis, and trend data—all designed to help you improve your customer experience

  • Sentiment Analysis: Quickly gauge customer emotions across reviews to better understand overall satisfaction and areas for improvement.
  • Identify emerging trends in customer feedback, helping you stay ahead by adapting your strategies
  • AI- Generated Insights: Turn customer reviews into actionable insights
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1. Connect Online Reviews

Relying on guesswork risks missing what truly matters to your customers. Building lasting relationships and driving growth becomes an uphill battle without a clear understanding of their needs and desires.

  • Connect Customer Reviews from 40+ review sites
  • Connect your competitors’ reviews for comparison and insights
  • Add custom tags to help aggregate and disaggregate the data

2. Analyse results and spot trends using our customisable dashboards

✅ Analyse your online reviews or app reviews from different sources in one place
✅ Compare your review volume, rating and sentiment with competitors (add as many competitors as you like)
✅ Analyse aggregate sentiment, and sentiment trends overtime
✅ Identify key phrases as well as the trends and the sentiment associated with those phrases
✅ Identify key topics as well as the trends and the sentiment associated with those topics

3. Translate conversations into actionable outcomes

✅ AI-Powered Insights: Get tailored, actionable insights from all your voice-of-customer data to boost retention and revenue.

✅ Actionable Sub-Tasks: Each insight comes with AI-generated sub-tasks to guide your execution.

✅ Kanban Board Integration: Easily assign tasks, set priorities, and track progress with built-in email alerts.

✅ Seamless Integration: Connect insights with your workflow tools via our REST API for smooth operations.

✅ Real-Time Alerts: Stay informed with instant email alerts on trends, red flags, or urgent issues.

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

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Transform your Voice-of-Customer data into insights with a couple of clicks

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