The most successful companies don’t just understand what their customers want — they also know how they stack up against the competition.
Research by the London School of Economics shows that an average NPS® increase by 7 points correlates with a 1% growth in revenue.
To understand how to improve customer loyalty, NPS® is the right place to start. Let’s look at how your NPS® compares:
Compare your NPS® against industry competitors with our benchmarking calculator. Find out what steps you can take to improve your score and customer loyalty.
Turn siloed customer interactions into retention and revenue intelligence
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.