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According to a study by the Harvard Business Review, acquiring new customers can be up to 25 times more expensive than retaining existing ones. That’s why it’s crucial for businesses to focus on reducing customer churn.
To understand how to improve customer churn, benchmarking your churn rate versus your industry peers is the right place to start.
Compare your customer churn rate against industry competitors with our benchmarking calculator.Find out what steps you can take to improve your customer churn rate
