NPS vs. CSAT vs. CES: Which Customer Feedback Metric Should You Use?
December 3, 2024
Eclipse AI’s 2024 in Review: Innovation, Growth, and the Road Ahead
A look back at Eclipse AI’s big wins in 2024, from new features to major growth, and a glimpse at what’s ahead in 2025.
As we wrap up 2024, it’s hard to believe just how far we’ve come in 12 short months. Last year, we set ambitious goals to unify customer feedback and help businesses transform insights into action. This year? We took that mission to the next level.
From pioneering new features to expanding our reach, here’s a look at the milestones that made 2024 a year to remember.
We hit the ground running in 2024, focusing on what matters most: making customer feedback actionable, insightful, and easy to manage. Our team delivered new features and updates faster than ever before. Here are a few highlights that transformed the way our clients use Eclipse AI:
Streamline customer journeys with conditional redirects. Whether it’s encouraging promoters to leave a glowing review or guiding detractors to a follow-up form, we tailored survey flows for meaningful next steps.
Keep the feedback loop open with reusable surveys. These are perfect for collecting ongoing insights without breaking a sweat.
Data analysis just got smarter. Our home dashboard now lets users filter metrics by any date range, adding flexibility to their analytics toolkit.
Manual updates, be gone! With automated tagging corrections (goodbye “Sydny,” --> hello “Sydney”), we kept customer data clean, consistent, and ready for action.
Listen to what your customers are saying—anytime, anywhere. This new feature helps you stay ahead of the curve by capturing real-time sentiment.
See the full picture. Our dashboards now consolidate customer pulse across digital and non-digital touchpoints, empowering businesses to act with confidence.
If 2024 was all about building momentum, 2025 is about harnessing it. From enhancing our AI capabilities to exploring new integrations, we’re setting the stage for an even more exciting year.
Here’s a sneak peek: imagine an AI-powered assistant that delivers personalized insights and makes recommendations based on real-time customer feedback. We’re just getting started, and the possibilities are endless.
To our customers, partners, and the entire Eclipse AI community: thank you for being part of this journey. Here’s to another year of innovation, growth, and collaboration!
What were your favorite moments of 2024? Share them with us in the comments below.
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