Address issues 80% faster and connect the dots on both sides of
our marketplace
Provided real-time actionable insights to prioritize product enhancements and customer service improvements
Increase transactions by 13%, boosting revenue and driving growth
Online marketplaces have become essential to the modern digital economy, enabling buyers and sellers to connect and transact seamlessly across borders and platforms. However, with increased competition and changing consumer preferences, it can be challenging for online marketplaces to maintain transaction volumes and grow their customer base.
To address this challenge, businesses are turning to AI-powered platforms like Eclipse AI to help them collect and analyze customer feedback from both sides of the marketplace, identify opportunities for improvement, and drive growth through targeted product enhancements and customer service improvements.
In this case study, we’ll explore how Eclipse AI helped an online marketplace increase transactions by 13%, boosting revenue and driving growth.
Our client, a leading online marketplace, was facing stagnation in transaction volumes despite multiple attempts to identify the root cause. The increased competition had stalled transactions, and the client was struggling to understand and address its customers’ needs and pain points in real time.
The client needed a solution that could unify customer feedback from different channels and provide real-time insights to help identify and prioritize product enhancements and customer service improvements.
Eclipse AI’s purpose-built generative AI platform was the desired solution to unify fragmented multichannel customer feedback data and analyse customer sentiments in real time.
Eclipse AI’s helped provide real-time insights into customer needs and pain points, enabling the client to identify and proactively address areas for improvement. With Eclipse AI, our client was able to increase transaction volume by 13% year on year, boosting revenue and driving growth.
If you’re interested in learning more about how Eclipse AI can help your online marketplace increase transactions and revenue, don’t hesitate to book a demo with us today. Our team would be happy to walk you through our platform and answer any questions you may have. Let’s work together to drive growth and success for your business!
The client reached out to Eclipse AI for a solution that could help them better understand the needs of its customers on both sides of the marketplace and increase transaction volume.
We demonstrated how Eclipse AI, a Generative AI platform could help unify omnichannel voice-of-customer data and provide real-time actionable insights to prioritize product enhancements and customer service improvements.
Eclipse AI helped the client consolidate customer feedback from different channels such as phone, chat and ticket logs, enabling real-time analysis of customer pain points on both sides of the marketplace.
The platform’s generative AI helped the client pinpoint and prioritize product and customer service improvements proactively. Furthermore, the platform’s real-time stream of improvement actions ensured that customer needs were efficiently and effectively addressed resulting in higher CSAT and NPS.
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
✔Free forever ✔ No credit card needed ✔ Reduce Churn
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
