Eclipse AI

Turn Customer Feedback Into Actionable Insights

Seamlessly collect all your customer feedback in one AI-powered customer feedback analytics platform. Say goodbye to siloed data and manual work.

No credit card required Save hours of analysis Boost customer loyalty

Read Customer Reviews

Building Stronger Brands with Eclipse AI

Seamlessly connect all your customer feedback in one AI-powered customer feedback analytics platform

Without Eclipse AI

Customer feedback is dispersed across multiple channels, making it difficult to get a holistic view.

Manually analyzing feedback data is time-consuming and prone to errors, hindering timely decision-making.

Without a unified platform, feedback cannot be effectively linked to KPIs like churn, leading to missed opportunities.

With Eclipse AI

Consolidate customer feedback from all channels into one AI powered platform.

Leverage AI to quickly analyze feedback, uncover trends, and generate actionable insights, saving time and manual effort.

Link feedback directly to KPIs like churn, enabling informed decisions and targeted strategies for improving CX.

Results You Can Expect

Key metrics demonstrating our success

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Time saved in data analysis and reporting

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Reduction of customer support emails

0 %

Portfolio profitability

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Conversion rate from marketing activities

0 %

CSAT Improvement in months

0 %

Drop in customer churn

Our customers say it best

Our voc data is all over the place, we have zendesk, we have CSAT in SurveyMonkey, we have different social media channels, and on top of that there are all those review websites. There are so many different sources of VoC and with the limited resources we have, it is very difficult and very manual for us to collate everything together. By collating and analysing our VoC data, Eclipse AI helps us automate all of that and makes our life easier.

Chief Experience Officer

Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.

Franchise Administrator

Monitoring customer interactions from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.

Chief Customer Officer

Increase Market Share and Profitabilty

Centralise customer interactions from different sources into a single platform for analysis, ensuring consistent customer experiences

Perform location-specific analysis of customer interactions, pinpoint local issues and customise services to match regional customer preferences

Receive real-time AI-generated actionable intelligence to drive customer retention and growth, and save endless hours of analysis

Eclipse takes care of the manual analysis so you can focus on the things that really matter

Easy integration

with 50+ tools

Plug in your voice-of-customer data with a few clicks

AI-Powered Voice-of-Customer Analytics

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