Eclipse, your AI assistant unifies customer voice and amplifies insights

Eclipse streamlines analysis, saving hours by turning omnichannel customer feedback into actionable insights for all your locations.

What you can expect from the demo:

✓ Automatically unify and analyse siloed voice-of-customer data from calls, reviews, surveys, tickets and emails from different locations

✓ Identify the underlying drivers of positive or negative customer sentiments from different channels and locations and get actionable insights that boost retention

✓ Receive AI-generated actionable insights to enhance customer retention across all locations

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Rated #1 for Ease of Use

Rated #1 for Quality of Support

Our customers say it best

We're a multi-location business that has 500+ branches. Each branch has its own customer review pages, calls, surveys, emails, and chats. Eclipse efficiently consolidates all that VoC data into one clear view, enhancing our understanding of brand perception and satisfaction. Eclipse’s AI-insights have streamlined our voice of customer management, benefiting our Marketing, Training, and Operations teams.

Chief Executive Officer

Our business has 730 locations, each with its own Google My Business Review page, it’s a challenge for us to analyse individual pages and unify data from customer surveys, reviews, calls and emails to identify what’s working and what’s not. Eclipse AI helped us unify all that voice of customer data into one easy platform. It also does the analysis for us and provides us with regular data-driven improvement insights.

Franchise Administrator

Monitoring voice of customer from over 850+ individual locations was a big hassle for our team, not to mention the time it took to analyse all that data from different channels like surveys, reviews, calls, emails, support tickets and chats. Eclipse AI helps us unify voice-of-customer data from different channels and provides us a holistic view of 850+ locations in one platform. We use this view to identify performance issues at various locations and implement targeted improvement plans that help ensure consistency in Customer Experience.

Chief Customer Officer

Trusted by teams at world's leading multi-location companies

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The ROI of Eclipse AI

See how Eclipse AI drives business impact

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Time saved in data analysis and reporting

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Reduction of customer support emails

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Portfolio profitability

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Conversion rate from marketing activities

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NPS/CSAT Improvement in months

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Drop in customer churn

Turn Omnichannel Voice-of-Customer into Insights

Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics

✔Free forever ✔ No credit card needed ✔ Reduce Churn