Customer Experience Playbook: Engaging Strategies for Creating Lasting Impact
Before making significant decisions, such as selecting a new home, job, or travel destination, we typically conduct research online and seek recommendations from friends and family. Online reviews and personal recommendations are vital to customers, with 91% regularly or occasionally reading online reviews, and 84% trusting them as much as personal referrals.
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What is Customer Churn? Why it’s crucial for your business, and how to calculate and reduce it. Gain valuable insights and practical strategies to enhance customer retention and boost your business’s success.
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Explore the fundamentals of customer retention with actionable strategies to keep your clients coming back.
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Voice of the Customer (VoC) best practices are all about really listening to your customers and acting on their feedback. It’s about setting clear goals, using diverse feedback channels, turning insights into action, and always aiming for continuous improvement.
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From the seamless blend of technology and personalization to real-world success stories like Nike’s innovative strides, learn how brands are redefining engagement in the digital realm.
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Ever wonder how Spotify always seems to know what you want to listen to? From the songs you play, and skip, Spotify is always learning about your musical preferences.
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Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
