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Author: Umar Zahid

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A Quick Guide to Customer Retention Rate

A good CRR varies by industry but generally reflects a company's ability to keep customers over time....

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Customer Lifetime Value Calculator: The Ultimate Guide

Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from...

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What is CES? And how to calculate Customer Effort Score?​

The Customer Effort Score (CES) evaluates how easy it is for customers to interact with a service...

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What is Customer Satisfaction Score (CSAT)? And how to measure CSAT?

CSAT, or Customer Satisfaction Score, measures how satisfied customers are with a product, service, or experience, based...

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Best Customer Experience Analytics Tools to Delight your Customers

This article delves into the critical role of Customer Experience Analytics Tools in modern business, highlighting their...

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