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Benchmark Customer Effort Score

Calculator designed for your needs.

The goal should be to achieve a high Customer Effort Score (CES)—a low Customer Effort Score means customers either find your product/service difficult to use or customer support unhelpful. Asking a follow-up question on low CES ratings will help you find out what’s creating friction in their journey.

To understand how to improve customer effort score, a comparison against industry peers is the right place to start.

👉 Compare your customer effort score against industry competitors with our benchmarking calculator.

👉Find out what steps you can take to improve your score.

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Transform your Voice-of-Customer data into insights with a couple of clicks

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