Eclipse AI rated #1 in Proactive Customer Retention for SMEs by G2®
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Benchmark First Contact Resolution Score

Calculator designed for your needs.

First Contact Resolution (FCR) measures the percentage of customer issues that are resolved on the first contact with customer support. A high FCR indicates that the customer support team is efficient and effective, while a low FCR indicates that customers may have to contact the company multiple times to resolve their issues.

To understand how to improve FCR score, a comparison against industry peers is the right place to start.

👉 Compare your FCR score against industry competitors with our benchmarking calculator.

👉Find out what steps you can take to improve your score.

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Turn siloed customer interactions into retention and revenue intelligence

Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.

Transform your Voice-of-Customer data into insights with a couple of clicks

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