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The Average Handling Time (AHT) measures the average time it takes for customer support agents to resolve customer issues. A low AHT indicates that the customer support team is efficient and effective, while a high AHT indicates that customers may have to wait longer to resolve their issues.
To understand how to improve AHT, benchmarking your AHT versus your industry peers is the right place to start.
👉 Compare your AHT against industry competitors with our benchmarking calculator.
👉Find out what steps you can take to improve your AHT.