With complete access to conversation transcripts and AI-generated insights, Customer Support teams can quickly flag recurring issues, sentiments, trends, and red flags.
Eclipse AI auto-analyses conversations and tracks agents’ performance. The AI-generated insights can be used to course-correct and train underperforming agents.
Use the insights generated by Eclipse AI to improve team productivity and align the team on delivering customer-focused outcomes.
Eclipse AI unifies voice of customers from different sources (emails, chats, surveys, tickets and calls) to provide an aggregated view of how a product is perceived, potentially saving your team hundreds of hours of data consolidation.
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
✔Free forever ✔ No credit card needed ✔ Reduce Churn