Facebook serves as a globally-connected social media platform, facilitating the interaction of billions of individuals worldwide through various forms of content, including posts, images, videos, and more.
As an integral component of Eclipse AI’s CX Analytics solution, we seamlessly integrate with Facebook to analyze the reviews posted on the platform. This enables you to effortlessly uncover customer sentiments and insights expressed about your business online.
By leveraging this data, you can generate charts and dashboards, facilitating the sharing of results with your team.
Connect your Facebook reviews with eclipse AI effortlessly deep dive into your customer feedback and get AI generated actionable insights to deliver exceptional customer experience.
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
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