Zendesk empowers customer service agents and sales teams with the tools they need to get the job done right.
Integrate your Zendesk data with Eclipse AI and analyse customer feedback and conversations, simplifying the process of uncovering valuable insights.
All Zendesk support tickets, chats, and calls are automatically synced in real-time with Eclipse AI. Eclipse unifies and analyses your Zendesk data along with your other voice-of-customer data and provides you AI-generated insights and alerts.
By integrating with Eclipse AI, Customer Insights and CX teams can analyse Zendesk feedback at scale with our custom trained AI – identifying the key themes responsible for both positive and negative net sentiment. You can use Eclipse AI to create personalised charts and dashboards for a thorough exploration of customer feedback across segments.
Uncovering the pros and cons of your product from a real user’s perspective has never been easier. Customer service managers can effortlessly monitor feedback and establish alerts for issues of particular importance within your customer base. We offer seamless integrations to ensure prompt responses and effective tracking of issue resolution.
Zendesk is designed for support, sales, and customer engagement teams. It offers quick implementation and effortless scalability to adapt to evolving requirements. By integrating Eclipse AI and Zendesk, you can uncover real-time insights about your products and customers, identify the underlying issues fueling customer discussions across channels, and elevate your reporting capabilities within Zendesk.
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
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