Eclipse AI began its journey in 2021 with the goal of helping companies transform their customer experiences. Two years later, we’ve cemented our place in the Customer Intelligence landscape.
Delivering par-excellence customer experiences is something we’ve always strived towards and we spare no effort in making this happen for our clients.
By putting our clients and customers at the very center of everything we do we ensure that the Eclipse AI platform actually delivers on its promises by unifying voice of customer, improving customer retention and driving growth for businesses.
Today, we are proud to share that due to the overwhelming support of our clients, we’ve been recognised as a leader in G2’s ‘Proactive Customer Retention Category’ in its Summer 2023 report. The quarterly G2 reports are based on customer satisfaction and review scores by real users.
Industry Average: 9.6
Industry Average: 8.6
Industry Average: 8.9
"We’re a Hospitality and Wellness focused franchise group with over 110 franchisees each with their own Google My Business Reviews page. Monitoring customer feedback from over 110 individual sources was a big hassle for our CX team, not to mention the time it took to analyse all that data. Eclipse AI helps us consolidate disjointed customer feedback data and provides us a holistic view of 110+ franchisees in one platform. We use this view to identify performance issues at various franchises and implement targeted improvement plans that help ensure consistency in Customer Experience."
"Eclipse AI gives my team a direct insight into customer perceptions in an accurate and in-depth way—allowing us to be in a state of constant improvement on the journey of customer experience"
"Eclipse AI got our company back on track. We were losing customers fast but using the insights and improvement actions generated by Eclipse AI we were able to make the necessary changes in time and reduce churn by almost 45%"
The most customer-centric CX, and Customer Success teams choose Eclipse AI to listen to and connect with their customers.From unifying and analysing multichannel voice of customers at scale, to generating actionable intelligence that drives retention and growth, Eclipse AI has been making waves all around.
Book a personalized demo with one of our CX experts today to understand how Eclipse, our generative AI platform can help you unify your omnichannel voice-of-customer data and drive retention.
Click here to see Eclipse AI’s profile on G2® and read verified reviews from real users
Unify omnichannel Voice-of-Customer data, analyse it at scale using AI and extract insights to improve performance metrics
✔Free forever ✔ No credit card needed ✔ Reduce Churn
Eclipse AI consolidates and analyzes omnichannel voice of customer data across different channels. Providing visibility, insights and actionable intelligence to drive revenue and growth.
